Frequently Asked Questions

How much is shipping to **********?

To figure out how much shipping is to your particular address, please use the shopping cart, add your items and address into it and it will calculate the EXACT shipping cost for you.

Please be aware that it may take 24-36 hours for the tracking information to be placed into the shipper's system and you may not see movement on your shipment for several days. Especially with any USPS shipments, it's possible that you won't see movement in the tracking information until it is actually delivered to your home.

How thick is the plexiglass?

.08" thick so .16" for both sheets

How long does it take to receive my item?

We have had a couple concerned customers lately with how long it takes to receive an item. It takes roughly 7-10 days to print, laminate, pack and ship your item, plus the chosen shipping time. 

How do I Contact you?  

Click on the LIVE SUPPORT on the left.  If we are online it will direct you to our live Chat, otherwise it will direct you to our help desk.

Can I call you?

Typically no, 99% of our business is done through the web and email, we get so few calls, it is not economical for us to have someone staffed to answer phones. If you absolutely need to physically talk to us, leave your phone number in a support ticket, and we will try and call you.

Do you deliver to ********** country?

We deliver to every country with the exception of Italy, we have had too many items disappear to that country.

Can I have a different right side and a different left side when ordering Customer designed sideart?

Sure, that is very common, just make sure you send two different files for the sides, we do not "flip" the images for you by default.

How should I create my own artwork?

You can create your own marquee or side art using one of the samples at http://vectorlib.free.fr/. Artwork you create must be the correct size and it should be at least 200dpi, but 266-300dpi is preferred OR a Vector file using Illustrator. Leave the document in RGB mode which has a broader color range. Do not create a file in a lower dpi and then convert it to 300dpi, this only makes the file bigger and does not enhance the resolution. It will still come out blocky and actually worse then if you left it at a lower dpi. Start creating your image at 200 or 300 dpi at full size, in other words, if you are creating a 300dpi marquee that will print at 26x8” create it at that size. Design your artwork with the Marquee retainer in mind and leave a 1/2”-3/4” on the top and bottom empty.The file should be a .psd photoshop or .ai adobe illustrator file, or a .tif if using another program such as paintshop pro or Coreldraw.

How do I mount the Control panel or Sideart?

The Control panel/Sideart will not stick well to bare MDF or bare wood. Always ensure that the receiving substrate is thoroughly cleaned, free of dust, dirt or cleaner residues. Wood surfaces should be painted with latex/oil paint containing no waxes or silicones. Allow the paint to dry for 48hr or more in a humid environment. Poor surface conditions will cause adhesion loss or failure. Make sure to let the paint cure for a couple of days to let it "gas out" otherwise the gas could push the vinyl off, and you can get a bubble affect under the vinyl down the road. Installation Te c h n i q u e s : Proper contact of the adhesive to the mounting substrate is critical, and maximum pressure should be used to install the vinyl. If insufficient pressure is used during the install, the edges of the vinyl can lift. It is recommended that water not be used during the installation but if it is used, use minimal amounts. All water must be squeegeed out from under vinyl. If liquid soap is added to the water to increase the ease of installation, use only one drop per gallon of water. Soap must not contain moisturizer. Do not use heat guns to install vinyl. Material should not be stretched during installation. It is a calendered vinyl, and it will shrink back to original size, which might cause edges to lift or create gaps between panels Here is a video of someone installing our sideart:

Customer feedback regarding preparing the MDF or metal for installation

  • David Ive applied your sideart to laminated cabinets. (so that doesn't help) and your cpo's to metal (spray painted with primer and semi gloss black) also to wood (killz primer and home depot latex semi gloss "dark secret")
     
    Kilz primer and Valspar semi gloss black. Both were applied with a roller.
     
    Devin:  Valspar latex or rust Oleum oil based both paint applied using a foam roller.
     
    Turnarcades Custom Arcade Machines Obviously we're in the UK so our commonly available brands will differ, but being so prolific I'd recommend any semi-gloss woodstain applied to MDF at least. We use an industrial paint not available direct to the public, but the closest is Sadolin extra durable woodstain (ebony), applied with a foam roller in a warm room. 2 coats is advised and a fine-grit smooth over sanding before applying artwork. It's pricey but a 2.5l tin at just under £40 is enough for about 3-4 coats on two cabinets, if used sparingly (ie. exterior only). You can get 1l tins for around £20 though too, which may suffice if applied correctly.
     

Can I design my own marquee and Side Art and have you print it?

Yes, just use our easy upload link.

What is your side art printed on?

It is printed on tough ADHESIVE backed Vinyl and is then laminated with a luster laminate. Just Peal and Stick! The sideArt can be printed in any size between 41” x 80”.

What are your bezel printed on?

The Bezels are printed on tough polypropylene (banner material) and then laminated with a luster laminate. It is made to be sandwiched between plexi, or mounted behind the glass using posterboard behind it to support it. If requested, we can also print them on Adhesive vinyl to be mounted to the front of the glass. All Bezels are shipped with the center intact and need to be cut out. We have had issues with bezel damaging in shipment if the center is cut out.

What Material do you print the marquee on?

 

1) ULTIMATE Marquee is for people who want it all! They are printed on the same type of backlight material that you would find on today’s arcades and then laminated a great finish and durability.

2) ULTIMATE Marquee WITH ADHESIVE on the back, also laminated.

The Ultimate is printed on a true backlit film and uses 100-200 yr pigment ink. Both marquees require plexiglas, either sandwiched or stuck to the front of a sheet.  Plexiglass can be found at your local hardware store, in particular Lowes or Home Depot in the states.

 

Installing a Control panel on a curved surface

One of our customers put together a nice tutorial on installing a control panel on a curved surface, check it out here.


How do I create outlines for my type in Illustrator? 
A: Go to Type > Create Outlines. Outlines should only be created once you are done with the work. Once the outlines are created the text is not editable, so remember to save a copy of your original file before creating type outlines. 

How do I flatten my artwork to prepare my Illustrator file for printing? 
A: Go to Window > Layers. In the layers palette, click on the arrow in the upper right corner, select "Flatten artwork". You won't be able to make changes after flattening, so save a copy of your file before flattening. 

How do I embed images in Illustrator? 
A: Embedding images should only be done when you are done with the file and no further changes will be made. Once the image is embedded it cannot be changed. Go to Window > Links to open your Links palette. Select the image you want to embed. In the links palette, click on the arrow in the upper-right corner, select "Embed Image". 
 

International customers: VAT, Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior